Thursday, 7 April 2011

iNotes and PC/Laptop Network Card Settings

We are upgrading from R7 servers to R8.5.2 servers.


After upgrading the servers in our development environment we were keen to try out iNotes. It loaded fine but when we came to send an email the message came up:

The server did not respond quickly enough. The server may be down or having problems. If this error occurs when you are sending mail, you may need to reduce the size of the attachments and try again.

It worked on my desktop PC but not a laptop. Both machines had IE8. To cut a long story short, it was a problem with the settings of the network card of the laptop that we were testing on. The network speed was set to auto, changing it to 100mb full duplex resolved the problem and we are now happily sending emails in iNotes 8.


Point of note for myself is that being a good Lotus Notes Admin\Developer requires a broader knowledge of I.T. than just the product we specialise in. 


As always, always learning.





2 comments:

Ian said...

We get this error "The specified network name is no longer available" on some of our desktop machines and that's fixed the same way. Of course the real problem is the way we try to 'roam' Notes by placing the config files on the users home drive.
Must get round to fixing that some day...

Edward Lee said...

Hi Ian,

'Roaming' in that sense has always worked for me. It's obviously a problem if the person loses their network drive, then it's percieved as a Lotus Notes problem!

I still think its a elegant enough solution and is certainly easy enough to maintain. However, I'll see what new options we've got in R8.